Time of the Tech

Recently, I got an e-mail from HTC asking me to call them back since I was dissatisfied with my customer service experience after my Nexus One phone died on me. HTC even gave me a name to ask for. So I called today and I am even more disappointed with them. The HTC employee did not seem to give a $#*% in the world that I was rightfully unhappy. She pretty much told me the warranty "is what it is". I tried to argue that the power button issue on my Nexus One is a known issue. As a known issue HTC should recall the phones or at least offer free fixes. Keep in mind two things, I was not looking for a hand out. I have already cancelled my phone contract and my phone is on its way to Mexico for one of my cousins to use (he knows people). I still respect the quality of most HTC products, but this is a bad juju point on their record. When you type "nexus one p" into a Google search bar and the auto complete's first suggestion is "nexus one power button&quo

"I have a Nexus One that was sent for repair twice within a year of purchase, for dust inside the screen and a power button malfunction. After one year from the date of purchase and 5 months since the last repair, the power button died again. The power button is a known issue, I am highly dissatisfied that I have to pay to get my issue resolved since my warranty expired. I'm in the market for a new phone and I am reluctant to ever buy an HTC phone again, and will voice my opinion when others ask me for phone advice. A generic "we're sorry we couldn't resolve your issue" would go a long way. If you ignore me, I will be even more infuriated with HTC. I can be contacted by e-mail. My phone line has been disconnected since it's hard to have a phone plan without a working phone. Thank you." And that my friends is how I finished off my HTC customer satisfaction survey under the "comment" section. As you can infer, my Nexus One phone has died. I

For the March/April 2011 issue, Technology Review  did a piece on the top 50 most innovative companies of 2011. Innovation can be tricky to define. But let us not battle like nerds over the minutia. To prevent trolls* from blasting a Time of the Tech produced list, we give you the top fifty innovative companies of 2011 list from Technology Review , MIT's world famous magazine: A123 Systems Akamai Amazon.com Amyris Apple Applied Materials ARM Holdings Complete Genomics First Solar Geron Goldwind Science and Technology Google HTC IBM iRobot Life Technologies Netflix Nissan Novartis Pacific Biosciences Roche Siemens Suntech Toyota Private Companies American Superconductor BIND Biosciences BrightSource Energy Calxeda Cellular Dynamics International Claros Diagnostics Cotendo Crowdcast eSolar Facebook Groupon Joule Unlimited Lattice Power Layar Lyric Semiconductor Novomer PrimeSense Serious Materials Silver Spring Networks SpaceX Square S